FAQ’s
- ¿What is the minimum order quantity? R// No minimum
- ¿How can I place an order for wholesale produce? R// Phone or E-Mail
- ¿What are your accepted payment methods? R// ACH, Check or Cash
- ¿Can I request specific produce items that are not listed on your website or catalog? R// Yes, if placing an order for a specific item, please give us a 24hr notice to ensure our ability to get the item.
- ¿What is your return or refund policy for substandard produce? R// See below
- ¿What is the minimum order quantity? R// No minimum
- ¿How can I place an order for wholesale produce? R// Phone or E-Mail
- ¿What are your accepted payment methods? R// ACH, Check or Cash
- ¿Can I request specific produce items that are not listed on your website or catalog? R// Yes, if placing an order for a specific item, please give us a 24hr notice to ensure our ability to get the item.
- ¿What is your return or refund policy for substandard produce? R// See below
Quality Assurance
At Rengi Wholesale we prioritize quality and consistency in every aspect of our operations to ensure our customers receive the finest produce.
We have upheld great relationships with vendors who adhere to strict agricultural standards for many years, ensuring the best fruits and vegetables reach our customers.
While we are dedicated to providing quality produce, it’s important to acknowledge that certain factors, such as weather conditions, are beyond our control.
Weather plays a significant role in the growth and development of fruits and vegetables.
Unpredictable weather patterns, such as extreme temperatures, droughts, storms, or frosts, can impact the quality and availability of certain crops. However, we remain committed to promptly communicating any potential disruptions to our customers and working closely with our network to mitigate the impact of adverse weather conditions.
Our long-standing relationships, and our ability to adapt to changing circumstances allow us to navigate such challenges and continue providing the best quality produce possible.
Delivery
Rengi wholesale takes pride in its efficient and extensive delivery network, comprising six dedicated routes that cover a wide range of areas.
Our routes are strategically designed to serve the regions of Westchester County, Manhattan, Bronx, New Jersey, and Connecticut.
Our commitment to efficient logistics allows us to reach our valued clients across multiple locations, assisting them with their fruit and vegetable needs with convenience and consistency.
Return Policy
At Rengi Wholesale, we strive to provide our customers with the highest quality produce. If, however, you receive a delivery that does not meet our quality standards, we have implemented a return policy to ensure your satisfaction.
If you find any produce items that do not meet your expectations or are below our quality standards, please notify us within 24 hours of delivery. You can contact our customer support team via phone or email to report the issue.
Proof of Purchase: In order to process a return or exchange, please provide your proof of purchase, such as the order number, invoice, or delivery receipt. This helps us efficiently locate your order and verify the purchase.
Inspection and Documentation: To assess the quality concern, we may request detailed information or photographic evidence of the affected produce. This allows us to better understand the issue and improve our quality control processes.
Resolution Options: Upon receiving your report and verifying the quality concern, we will provide you with suitable resolution options. These may include:
- Replacement: We can arrange for a replacement of the affected produce.
- Credit: If you prefer, we can issue a credit for the value of the substandard produce.
Timely Resolution: We are committed to resolving quality issues promptly. Our team will work diligently to address your concerns and provide a satisfactory solution within a reasonable timeframe.